The question you know too well
““I shopped on your website last week — do I have points here?””
If you sell on Shopify and Square, you have probably smiled, paused, and opened a second screen while a line forms behind them.
Our story
We built SamePoints for the moment a loyal customer waits — while you check another system.
SamePoints is loyalty infrastructure for merchants who run a Shopify store and a Square counter — and want those customers to feel recognised, not confused.
It started at a Melbourne pet shop
Pikapet began online on Shopify. When a physical store opened — Square was the natural POS in Australia before Shopify POS was everywhere — inventory apps could sync stock, but nothing synced loyalty points.
In-store customers kept asking: “Do you have a membership?” The honest answer was too often “Only on our website.” People left. Paid Square Loyalty subscriptions and Shopify-only loyalty apps each lived in their own world — still no single balance.
The first working version was a home-grown stack: Docker, n8n, and Postgres — webhooks from Shopify and Square, points written to Shopify customer metafields, gift cards at redemption threshold. In 2026 that became SamePoints, the app you see today — still running daily at Pikapet.
SamePoints exists so the next customer at the counter hears: “Yes — you have points here and online.”
Read the technical story: n8n, Postgres, metafields, and why gift cards →
Shopify+ Square
We are not trying to replace your brand experience. We connect the plumbing so points accrue in real time, refunds reverse fairly, and gift cards show up when you said they would — on the storefront and in the wallet your theme can display.
- →Webhooks, not CSV gymnastics
- →A ledger you can explain to a customer when refunds happen
- →Gift cards issued when thresholds hit — not when someone remembers
Founding clientMelbourne · Shopify + Square
Built for Pikapet, shaped by their shop-floor brief
Pikapet is a premium pet retailer in Melbourne — curated pet essentials online and at QV Centre. SamePoints was commissioned to solve their omnichannel loyalty gap: earn in-store and online, one balance, refunds handled fairly, redemption that works on Shopify checkout.
“On busy weekends someone would ask if we had a membership — and we had to say it only counted on the website. You could see their face drop. Now we take their mobile at the till and it's the same balance online. That's what we opened the shop for.”
— Pikapet team, Melbourne
Roles: Pikapet is an independent retailer and client.SamePoints is operated by Xiang Zheng (Lance), sole trader, trading as SamePoints as loyalty software for Shopify + Square merchants. Product direction reflects real retail requirements; it is not a promise of custom development for every account.
If these moments feel familiar, you are who we built for
We have talked to founders, retail staff, and ops leads. The details change. The feeling does not.
The refund that breaks trust
““Why did my points disappear?””
Partial returns, split channels, manual adjustments — loyalty breaks quietly, and customers notice before you do.
The reward that never arrives
““You said I would get a gift card.””
Promising points is easy. Delivering a usable reward, in the right channel, without someone remembering to click “issue” — that is the hard part.
What we believe
Loyalty is not a marketing stunt. It is a promise you keep in public.
One customer, one balance
Whether they bought online at midnight or tapped their card at your market stall on Saturday, their points should be the same number everywhere.
Rewards should feel automatic
You should not need a spreadsheet, a Friday night import, or a “sorry, let me check the other system” moment at the register.
Small teams deserve serious tools
Enterprise loyalty suites were not built for a founder packing orders between school pickup and a pop-up. SamePoints is.
Who is behind SamePoints
SamePoints is built and operated from Australia by Lance. The product grew out of solving loyalty for Pikapet first — then opening the same plumbing to other Shopify + Square sellers.
We are intentionally focused: Shopify plus Square, points plus gift cards, clarity over feature sprawl. We would rather do one job completely for omnichannel sellers than pretend to be everything for everyone.
Based in Australia, building for Shopify merchants worldwide — online first, optional Square in-store sync.
Your next regular should not need to ask twice
Start with the Free plan (300 processed syncs per month) via Shopify. Connect Shopify and Square in Settings with one click each. Let your loyalty program catch up to how hard you already work for your customers.
Xiang Zheng (Lance), sole trader, trading as SamePoints · ABN 11 359 038 061
info@samepoints.com